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Cancellation & Refund

Thank you for choosing CraftedWall.

 

We aim to provide you with the best customer experience possible. This Cancellation and Refund Policy outlines the terms and conditions related to cancellations and refunds for orders placed on our website. Please read this policy carefully before placing an order.

  1. Cancellation of Orders:

1.1. Customized Products:

  • Due to the personalized nature of our products, cancellations are only accepted within 24 hours of placing your order.

  • After this timeframe, cancellations are not possible as the customization process begins promptly to ensure timely delivery.

1.2. Non-Customized Products:

  • For non-customized products, you may request a cancellation at any time before the order is shipped.

  • Please contact our customer support team as soon as possible to request a cancellation.

  1. Refunds:

2.1. Customized Products:

  • As our products are made to order and personalized according to your specifications, we do not offer refunds for customized products unless they fall under the circumstances mentioned in point 2.2.

2.2. Non-Customized Products:

  • If you have canceled a non-customized order within the eligible cancellation period or if we are unable to fulfill your order for any reason, you may be eligible for a refund.

  • Refunds for non-customized products will be processed using the original payment method used during the purchase.

  • Please allow a reasonable processing time for the refund to be credited to your account.

  1. Damaged or Defective Products:

3.1. Inspection upon Delivery:

  • We take utmost care to ensure that your order reaches you in perfect condition.

  • Upon receiving your order, please inspect the package and the contents carefully.

  • If you notice any damage to the packaging or if the product appears to be damaged or defective, please contact our customer support team immediately.

3.2. Resolution:

  • In case of damaged or defective products, we will assess the situation on a case-by-case basis to determine the appropriate resolution.

  • This may include sending a replacement for the damaged item or offering a refund for the affected product.

  • We may request photographic evidence or additional information to assist in the evaluation process.

  1. Changes to Orders:

4.1. Modifications:

  • If you need to make changes to your order, such as updating the customization details or the shipping address, please contact our customer support team as soon as possible.

  • We will do our best to accommodate your request, but changes may not be possible once production or shipping has commenced.

  1. Communication and Customer Support:

5.1. Contact Information:

  • If you need to request a cancellation, refund, or discuss any other order-related matters, please contact our customer support team using the provided contact information on our website.

  • We will respond to your inquiries promptly and assist you in resolving any concerns.

Please note the following important considerations:

  • CraftedWall reserves the right to modify or update this Cancellation and Refund Policy at any time without prior notice. Please review this policy periodically to stay informed.

  • The policy outlined above is applicable to orders placed directly through the CraftedWall website. If you have purchased our products through a third-party retailer, their respective cancellation and refund policies may apply.

If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact our customer support team. We appreciate your understanding and cooperation.

To request a refund, please follow the steps below:

  1. Contact Customer Support:

    • If you are eligible for a refund as per the Cancellation and Refund Policy, please reach out to our customer support team.

    • Contact us through email at craftedwall.contact@gmail.com or via WhatsApp at +91 9951544074.

    • Include your order ID in your communication to help us quickly locate your order details.

  2. Provide Necessary Information:

    • In your email or WhatsApp message, clearly state the reason for the refund request.

    • If applicable, provide any supporting evidence such as photographs of damaged or defective products.

  3. Verification and Assessment:

    • Our customer support team will review your refund request and verify the provided information.

    • We may contact you for additional details or clarification if needed.

  4. Refund Resolution:

    • Upon successful verification and assessment, we will initiate the refund process.

    • Refunds for non-customized products will be processed using the original payment method used during the purchase.

    • Please allow a reasonable processing time of 7 - 10 business days for the refund to be credited to your account.

  5. Communication and Updates:

    • We will communicate with you via email or WhatsApp throughout the refund process.

    • We will notify you once the refund has been initiated and provide any relevant updates.

Please note the following important considerations:

  • Refunds will only be processed in accordance with our Cancellation and Refund Policy.

  • The refund process is applicable to eligible orders placed directly through the CraftedWall website.

  • If you have purchased our products through a third-party retailer, their refund process and policies may apply.

If you have any further questions or require assistance regarding the refund process, please contact our customer support team via email or WhatsApp. We appreciate your cooperation and strive to provide a satisfactory resolution to any refund requests.

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